Frequently Asked Questions
What’s the difference between a commissioned painting and one that’s from the gallery’s current inventory?
Commissioned paintings are created to order. When the painting saysThe pictures we show of those paintings are always of a piece we did for another collector. In this case, the painting we create for you will be very similar, exhibiting the same colors, style, and general composition. See examples of commissioned paintings we did for other collectors.
Current inventory paintings are ones we have in-stock and ready to be sold immediately. If you buy an un-stretched painting from our inventory, it will be shipped immediately.
What if I love one of your in-stock paintings, but it’s not the right size for my space?
Ordering a commissioned work is the perfect solution. All of our paintings can be re-created in a range of sizes to fit your space. Dimensions very different from the pictured paintings’ can slightly change the composition of commissioned paintings (see examples), but the style and colors will remain very much the same. We’ve created dollhouse paintings, multi-panel mural-sized paintings, and everything in between.
How do I get started with a commissioned painting?
You pay only a $25 deposit. When you’re 100% satisfied with the painting we create for you, you’ll return to this page to pay the full purchase price. Note that the commission deposit is non-refundable and is not included in the final price.
What happens if I don’t like the painting you create for me?
That doesn’t happen very often (which is the reason we can offer such a low commission deposit), but it has happened a few times, and this how we handle it: cheerfully. If you don’t love the painting we create for you, you don’t owe us a penny, and the painting goes into our inventory for another person to discover and enjoy. The bottom line is that we want you to be happy, and we do whatever we can to make that happen.
Why on Earth are your commission deposits so ridiculously small?
We get that question a lot. And the simple answer is, “Because we’re that confident you’ll love our work.” $25 is probably the smallest commission deposit you’ll ever find for an original, commissioned piece like ours. But, in all of the commissions we’ve completed, we’ve only had a couple of people say they didn’t love their finished paintings. The only reason we require a non-refundable deposit is to weed out buyers who aren’t really serious.
What’s next after I complete the commission deposit?
First, we’ll create your painting and email you a picture of it when it’s finished. Then, if you’re happy with our work, return to this page to complete your purchase, and we’ll ship your painting to you right away. In most cases, you’ll receive your finished painting in 1 to 3 weeks from the time you pay the commission deposit. If you don’t love the finished painting, it will go into our in-stock inventory for another person to enjoy. Please note that the commission deposit is non-refundable.
What about shipping?
Shipping for all of our paintings is free in the contiguous 48 United States. Read more about shipping by clicking the “Shipping” tab in this section of the page.
Will my painting arrive ready-to-hang?
That depends upon whether you order it “stretched” or “not stretched.”
Our stretched paintings are all mounted on special, patented, collapsible stretcher bars, and we ship them collapsed for safety. A stretched painting will be ready to hang about 2 minutes after you unpack it. The stretcher bars are included in your order.
If you order your painting “not stretched,” without stretcher bars, you can either have your painting stretched at a local frame shop or follow our easy DIY instructions.
I need multiples of this painting in the same general style and colors, yet each a different composition. Is that possible?
Whether you need a pair of paintings to flank your fireplace or hundreds of paintings for your hotel, we can give you a cohesive collection of original paintings. Please contact us to discuss your needs before ordering.
Love the design, but can you make it in a different color?
Probably. Contact us. We can accommodate most requests.
What about quality?
Unlike department store “paintings,” our works are first-quality, original paintings by known artists, not cheap “giclee” prints that are merely “hand embellished” with a few smears of clear paint on top. Your Deep Urban painting is a hand-painted work of art, not a print of any kind. We use high-quality materials to produce art that can last a lifetime. The artists we feature are all known to us. We do not support the exploitation of workers forced to toil in some sweat-shop assembly line art mill in Who-Knows-Where. You will receive a Certificate of Authenticity with your purchase, and your painting will be signed and dated by the artist, assuring your ability to prove the painting’s provenance.
How can I know that you Deep Urban folk are trustworthy?
We’ve been around for over a decade, we’ve sold hundreds of paintings, and we have great feedback you can be sure is real. Check out the “How You Can Trust Us” tab in this section of the page, or have a look at our Testimonials page.