Shipping and Returns

Free shipping within the continental US

Shipping Cost

Shipping is free within the continental United States.  For anywhere else, please contact us before purchasing or making a commission deposit.  We cannot ship all sizes of our paintings to all places.  We have shipped successfully to countries all over the world, but each case is unique.  

A shipping charge of $35 applies to Alaska, Hawaii, US Territories, and APO/FPO addresses—but again, contact us first before you make a purchase to be certain we can ship to you.  

A shipping charge of $35 applies to Canada—but again, contact us first before you make a purchase to be certain we can ship to you.

Shipping Time

We usually ship in-stock, un-stretched artwork within one business day.  Stretched, in-stock and all commissioned works are usually shipped within 2 weeks (and often well before that). We will send you a tracking number and an estimated delivery date within 24 hours after your artwork is shipped.

International Shipping

We cannot ship all sizes of our paintings to all places.  So, if you live somewhere other than the continental United States, you must contact us before you make your deposit (if commissioning a painting) or final purchase (if buying a gallery inventory painting).  Be aware that you will be responsible for any customs fees, duties, import fees, tariffs, import taxes, and such-like.  We do not know what these fees are, so please consult your customs agency before your purchase.  We will happily mark your package “Original Art Purchased Directly from the Artist,” which may help with customs fees in some countries.  We will not mark your package “Gift” to avoid customs fees, as that is illegal.

Signature Upon Delivery, Shipment Damage, and Lost Shipments

We do not require a signature upon delivery unless you contact us before we ship to ask for a signature-required delivery.  If you do not ask for a signature upon delivery, we will not be responsible for shipments that are lost, stolen, misdirected or damaged in transit.  In no case can we be responsible for your package after it has been delivered.  

Be aware that if someone other than you signs for and accepts the package, you must still abide by our normal return policy.

If you do ask for a signature-upon-delivery, you should inspect the package when it is delievered and before you sign for it.  If you discover that your shipment was obviously damaged in transit (which has happened with fewer than 1% of our shipments), you should take pictures of the damaged package and refuse to sign for it.  Then, and only then, can we refund your full purchase price.

Returns

We want you to be happy with your art.  If it turns out that you’re not as in love with your new art as you thought you’d be, you can return it.  Returns must sent back to us undamaged and packed using all of their original shipping materials. They must be given over to the return carrier no later than 7 days of after you receive it.  Once we receive your returned painting, we will check it for damage and missing packing materials and issue a full refund, minus your deposit, if all is well.  Please note that commission deposits are non-refundable under most circumstances.  If any packaging materials are missing or the painting is damaged, no refund will be issued, but we’ll be happy to send your painting back to you as long as you pay return shipping. We do not pay for any shipping associated with returns, but please rest assured that returns are extremely rare, fewer than 1%.35

 

We’ll do our best to make you happy, because we live by the Golden Rule.